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Product Owner - Senior Digital First Customer Journey Expert (CJE)

Product Owner - Senior Digital First Customer Journey Expert (CJE)

 (Level H-I)

Brussels, 100% fixed contract

We redefine banking. How about you?

There has never been a more interesting time to work at ING. We’re on a journey that is centered around our customers, powered by technology and driven by smart, determined people. All working to empower our customers to stay a step ahead in life and in business. Something we are very proud of and something we want you to be a part of!

Want to work for a bank that values honesty, integrity and responsibility? Are sustainability, caring for others and thinking ahead part of your DNA? Do you want to make the difference for our customers via our agile way of working? If so, then read on. Because ING might very well be your next employer.

Your role & work environment

As a Digital First Customer Journey Expert (CJE) and Product Owner , your challenge is to offer our clients a differentiating mobile Daily Banking experience for their financial needs in every important step of their life by leveraging on our digital capabilities.

Based on market insights and trends, strong data analysis, a look at the competition and a thorough understanding of our client’s needs, you will define the best mobile first Daily Banking proposition to drive our prospects and clients through our digital environment to answer their needs.

You will be asked to create a mobile customer experience that goes beyond expectations and enable our customers to get the most out of their money thanks to their ING Banking app. You will do so by developing propositions that are in line with our contact strategy and that answer our customers’ needs.

You will also develop digital marketing campaigns to bring existing and upcoming features to the market, drive qualitative traffic and lead towards the ING Banking app, our preferred digital channel.

As a product Owner, you

  • Steer the business priorities , managing your backlog, taking decisions and being capable to manage proactively your stakeholders
  • Build a domain vision , share it and put it into motion and demonstrate it
  • Take accountability  of the delivery and sustainable financial growth with your squad
  • You are part of the tribe Daily Banking Digital First , organized in value spaces with specific purposes and you will strongly collaborate with other tribes to digitalize the whole of our clients portfolio.

    Your key responsibilities

  • You create extra value for both our retail customers and ING by defining and optimizing the Daily Banking proposition including commercial success of value added services
  • You coordinate strategic reflections for the retail segment and define ways to execute the strategy .
  • You monitor performance indicators for the retail segment (e.g. x-selling, P&L Daily Banking… ) and propose concrete actions.
  • You deliver on key priorities , manage these within the backlog of your squad and manage impediments and your stakeholders.
  • We are looking for: 

    An entrepreneurial colleague with a  talent for taking it on and making it   happen,  enthusiasm for  helping others to be successful  and a knack for always  being a step ahead . In other words, you strive to bring fresh ideas to life and embrace challenges in a fast-changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions.

  • You are able to put the bank strategy in motion by taking relent actions and putting the customer 1st. You have a strong affinity with the markets and the rapidly changing customer needs. You have a mobile mindset able to design and optimize propositions.
  • You combine strong analytical capabilities with a creative mindset and you are capable to have a helicopter view to better understand the global picture of any assignment, with a focus on what matters the most and connect the dots .
  • Change, innovation & testing is part of your DNA : you are interested in how the world evolves, and translate this into the continuous improvement of our customer propositions & way of working.
  • Strong stakeholder management capabilities and priorities management
  • You love collaborating in multidisciplinary and self-steering teams and educate your colleagues on your field of expertise
  • You hold a Master’s degree or are qualified with relevant digital experience.
  • You are fluent in Dutch or French AND English.
  • We offer you  

    A position in a brand new environment empowering people to develop their skills and an exciting challenge for people with an entrepreneurial attitude.

    The possibility to develop your skills thanks to the expertise of our international teams, and our knowledge sharing culture.

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