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IT Support Officer

Your position

  • You will be part of the Service Integration and Management team (SIAM), which is responsible for supporting end users throughout the group and managing Credendo's outsourcing partners.
  • Together with your three colleagues, you will be the first point of contact for all IT-related problems experienced by end users in all branches.
  • You will work on various projects within the SIAM team.
  • You will provide first-line telephone support for all workplace-related topics.
  • In your role, you will provide training and guide internal customers in the use of their workplace tools.
  • You will report to and consult with the SIAM Manager.
  • You will create/update documentation for end users and for training purposes.
  • Your profile

  • You have proven experience as an IT support officer.
    Knowledge of common Windows applications, PCs, laptops and networks is an asset.
  • Experience in a financial or banking environment is a plus.
  • You are able to prepare documentation and procedures for end users, both in technical jargon and in user-friendly language.
  • You are an excellent listener, have good interpersonal and communication skills, and enjoy working in a team-oriented, collegial atmosphere.
  • You have a good command (both verbal and written) of English, French and Dutch.
  • You have a good command (both verbal and written) of German, Czech or Russian.
  • We offer

  • An interesting permanent position in a stable, multilingual and international environment.
  • Continuous learning opportunities to develop your talents.
  • An attractive salary supplemented by a number of fringe benefits (meal vouchers, group- and hospitalisation insurance, extralegal pension, homeworking, flex reward etc.).
  • Our Belgian offices are located in the center of Brussels and easily accessible by public transport.
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    IT Support Officer

    Contract type: 
    IT, IT Support
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