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Customer Support Analyst

What we expect.

As a Customer Support Analyst, with a positive attitude and dynamism, you will provide  support and help to our existing and potential customers , and our colleagues as well. Our goal is to make our customers happy by solving their issues and giving them a good quality service. 

Your mission will consist of helping our software's users by investigating to provide them the perfect answer to their questions. When a customer's request comes in, through ticketing, live chat and phone calls, you will have to understand the functional issue and investigate. If needed, you will redirect customers to our Developers, depending on the types of request.

Indeed, you will closely collaboration with internal teams such as Consultants, Sales or Developers. 

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Responsibilities

  • Help customers with their use of Odoo Business Apps
  • Solve functional problems by investigating
  • Engage with our visitors and leads (Livechat)
  • Ensure customers' satisfaction
  • Improve customers's experience
  • Contribute to the improvement of our product & all documentation 
  • Side projects (recruit and onboard new colleagues, give training, ...)
  • Must Have

  • Valid work permit for Belgium
  • IT & Business Affinity
  • Customer oriented

  • Autonomous and fast learner
  • Fluent in English and Spanish or Dutch
  • Solution minded
  • Nice to Have

  • Other European languages (German, Italian...)
  • Good knowledge of business processes
  • Technical knowledge (XML, Python, JS)
  • What's great in the job?

    You will start your on-boarding with 2 weeks of intensive functional training with a final certification. You will be glad to contribute to the improvement of our software Odoo by escalating good feedback. 

    In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had. None of your work days will be the same, guarantee! 

    The Odoo culture

    Building a company we love.

    Who is your manager?

    Being a team leader at Odoo.

    The founder’s story

    From 1 to 250 employees in 5 years.

    What we offer.

    Attractive Salary Tool

    A full-time position
    with an attractive salary package

    Exchange Program

    Apply to a similar position in another offices (Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong, Dubai, Mexico, Anvers)
     

    Sponsored Events

    Monthly drinks,
    several team buildings 

    Evolution

    12 days of pro training per year including 6 of your choice for personal development.

    Sport Activities

    Play any sport with colleagues
    and Odoo pays the bill.

    Eat & Drink

    Basket of fruit, coffee, soups,
    pantry snacks.

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    Customer Support Analyst

    Company:
    Odoo
    City:
    Ramillies
    Contract type: 
    Full-time, Permanent
    Categories: 
    Support Engineer, Support Manager, Customer Success Manager
    Published:
    30.12.2021
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