CRM Senior Business Analyst
Position and missions
As an expert, we offer you the opportunity to join a recognized company in the data and digital fields and to work on ambitious projects for the largest companies on the Belgian and international markets. You have a wide knowledge of the CRM domain: Sales, Marketing, Customer Services, Field Services, Customer Data Management. You can assess client needs, co-create the vision and drive implementation end to end putting emphasis on delivering greater business outcomes and best user experience.
Client delivery Conduct customer assessment focusing on CRM implementation, CRM migration and modernization and Digital Transformation initiatives. Project execution as Lead Business Analyst or Lead Consultant. Your responsibilities include business requirements analysis, fit gap analysis, functional & process design, supervising and validation of the implementation by technical teams.
Knowledge Development and Sharing Contribute to expanding and diffusion of knowledge within our delivery teams by preparing and conducting learning sessions. Coaching of junior team members, Development of best practices and implementation methodology.
Sales Support Help shaping our service offering and go to market strategy, produce marketing material based on work performed and/or analysis of CRM trends. Provide analysis of the market for CRM solutions, conduct customer CRM assessment, create proof of concepts, act as technical reference for responding to RFP/RFI.
Business & Decision (B&D) is an international consulting, management and systems integration group which answers business needs by being a trusted partner for digital and data transformation. As part of the Orange group, B&D provide a full digital package to our clients: collaborative working methods, optimized performance of information systems and 360° customer relations all by harnessing the power of data. To do this, B&D has 4 strategic offers to differentiate from our competitors:
B&D values excellence, respect and modesty from all our employees and we look for the following skills in candidates:
These values are found throughout the B&D organization from Managing Director down and that’s why B&D are certified as a Top Employer in Belgium for our “people-first” best practices in HR.
We challenge you to directly apply if you recognize yourself in some of the following attributes. See you soon!