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CRM Senior Business Analyst

Position and missions

As an expert, we offer you the opportunity to join a recognized company in the data and digital fields and to work on ambitious projects for the largest companies on the Belgian and international markets. You have a wide knowledge of the CRM domain: Sales, Marketing, Customer Services, Field Services, Customer Data Management. You can assess client needs, co-create the vision and drive implementation end to end putting emphasis on delivering greater business outcomes and best user experience.

Client delivery Conduct customer assessment focusing on CRM implementation, CRM migration and modernization and Digital Transformation initiatives. Project execution as Lead Business Analyst or Lead Consultant. Your responsibilities include business requirements analysis, fit gap analysis, functional & process design, supervising and validation of the implementation by technical teams.

Knowledge Development and Sharing Contribute to expanding and diffusion of knowledge within our delivery teams by preparing and conducting learning sessions. Coaching of junior team members, Development of best practices and implementation methodology.

Sales Support Help shaping our service offering and go to market strategy, produce marketing material based on work performed and/or analysis of CRM trends. Provide analysis of the market for CRM solutions, conduct customer CRM assessment, create proof of concepts, act as technical reference for responding to RFP/RFI.


  • A multi-disciplinary approach: you are part of the digital expertise practice, you can work in collaboration with other departments.
  • More than a job, a career path: as Business & Decision is a fast-growing company it gives a lot of opportunities to grow in the direction you want. There’s lots of flexibility, career paths in different directions and the opportunity to take ownership of new things on the market.
  • You integrate a team of strong experts that value after work activities and events just as much as hard work.
  • You get attractive benefits including an interesting mobility package, an IP compensation, an interesting flex-plan, a strong career path, relevant training, challenging missions and projects and international perspectives.
  • The company

    Business & Decision (B&D) is an international consulting, management and systems integration group which answers business needs by being a trusted partner for digital and data transformation. As part of the Orange group, B&D provide a full digital package to our clients: collaborative working methods, optimized performance of information systems and 360° customer relations all by harnessing the power of data. To do this, B&D has 4 strategic offers to differentiate from our competitors:

  • New: detect, choose and create new services based on data
  • More: understand your customers to do more business with them
  • Better: optimize operational efficiency
  • Right: anticipate financial, security, regulatory, online reputation and fraud risks
  • B&D values excellence, respect and modesty from all our employees and we look for the following skills in candidates:

  • Entrepreneurship, solution-oriented and value client intimacy
  • Team work, social skills, self-awareness and communication skills
  • Flexibility, adaptability and resourcefulness.
  • These values are found throughout the B&D organization from Managing Director down and that’s why B&D are certified as a Top Employer in Belgium for our “people-first” best practices in HR.


    We challenge you to directly apply if you recognize yourself in some of the following attributes. See you soon!

  • Minimum 5 years of relevant experience on a similar position
  • Experience in MS Dynamics CRM Sales, Marketing and Customer Service and Field Service applications.
  • Knowledge of solutions that extends the capabilities of Dynamics CRM 365 e.g. Omnichannel for Customer Service, Customers Insights, Click Dimension.
  • Power Platform knowledge : Power automate / Power BI/ Power App
  • Knowledge of implementation methodology and best practices: Agile, Scrum, FastTrack/Success By Design
  • Knowledge of other CRM platform and business domain expertise : public sector, pharma, insurance and retail among others.
  • Fluent in English and French and/or Dutch
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    CRM Senior Business Analyst

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